J"They have room to improve, but they're willing to improve"
They have room to improve, but they're willing to improve, and in the end that's what matters.
John Harvey
J"Great Experience Start to Finish"
Had a great experience start to finish having a Tesla charger installed. Great price, fast service, technician Chace Dent was great.
Jack Mickelson
They have room to improve, but they're willing to improve
I had Dependable come install an EV home charging station a couple of weeks ago. The end result was that they did install it, and it works. We had some miscommunication on the way, but we eventually got to the point where I was happy with it.
My charger, a ChargePoint Home Flex, will pull up to fifty amps (50A) of electrical current. Tesla chargers, which are a lot more common, that say they're rated for 50A actually mean that the wiring and breaker need to be rated for 50A, so they will only draw up to 40A due to the 80% rule for continuous electrical loads (40 / 80% = 50A). The ChargePoint is not like that—it will draw 50A if you configure it to—and they missed that. So when they installed it, they used a 50A breaker.
When I called them out on this, they talked to their boss, who told them to go to Home Depot and buy a 60A breaker to replace the 50A one. They then set the charger to a max output of 48A (60A x 80%). After they left I found out that the 6/3 Romex they used only had a current rating of 55A, so I set the charger to pull 44A instead (44A / 80% = 55A). If I had kept it at 48A, and it had been inspected, it would have failed. It may have also caused the wiring to overheat during a longer charge session.
Later on, I talked to David, the electricians' manager. I told him that if I'd known that getting the full 50A (or 48) would've cost a lot more than getting 44A, maybe I would've chosen that anyway to save on expensive wiring, or maybe I would've paid more in case I got an EV with a bigger battery later, but they essentially made the decision for me. He apologized for the misunderstanding, and said that in the future, his guys would study up on the charger in advance and be more transparent from the get-go, so they can offer customers different options based on what they want.
This is a small company, and having worked for a small company that is now a medium-size company, I can understand these growing pains. They have room to improve, but they're willing to improve, and in the end that's what matters.
John Harvey
Great Experience Start to Finish
Had a great experience start to finish having a Tesla charger installed. Great price, fast service, technician Chace Dent was great.
Serving Gainesville and beyond
Electric Car Charger Installation Gainesville
Over the years, electric vehicles have become an integral part of the automotive landscape, providing an eco-friendly alternative to traditional gas-fueled cars. At Dependable Electric Services, we provide professional electric car charger installation services tailored to meet the needs of every electric vehicle owner.
With a reliable electric car charger, your vehicle will be powered and ready to go whenever you need it, without compromising on convenience or sustainability. With a focus on seamless integration into your daily routine, our electricians are committed to enhancing your electric vehicle ownership experience.
Call (470) 837-3612 for more information on our electric car charger installation services.
At Dependable Electric Services, we offer trusted electrical solutions throughout Metro Atlanta. Founded by lifelong friends, our company is built on trust, safety, and quality service. With over 50 years of experience, our licensed team delivers exceptional residential and commercial services, ensuring your peace of mind.
Why Choose Us:
Commitment to safety and spotless workspaces
Reliable service at accessible prices
Proactive communication and transparent practices
Special discounts for military, first responders, and seniors
Dedicated to building long-lasting customer relationships
